ROFGMFEOWLOLBRJIAB

Some situations:

- Vendor, on staffing levels: "We staffed fewer people because we had a larger amount of work."

- Vendor, on performance: "I don't know what happened."

- Vendor, on availability: "We had an electrical fire yesterday."

- Vendor, on pricing: "Due to an oversight, we are going to double bill you."

That's right, folks. ROFGMFEOWLOLBRJIAB stands for Rolling on the Floor Gouging My $^*#ing Eyes Out While Laughing Out Loud But Really Just Inside A Bit.